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Service Awards: huge selector response shows quality of service is crucial

Service Awards: huge selector response shows quality of service is crucial

The huge response to the very first Citywire Selector Service study shows just how important asset managers’ levels of service are to our readers.

More than 270 of Europe’s leading fund selectors completed our detailed questionnaire covering all aspects of the support and service that asset managers provide to professional buyers.

With those respondents personally responsible for an average of €1.7 billion in assets, that adds up to a whopping €460 billion in combined buying power.

The study asked fund selectors to rate Europe’s leading asset managers across a wide range of criteria, from the level of salesperson product knowledge to the accessibility of fund managers; from the speed of information delivery and the quality of factsheets to communication in a crisis.

Our readers replied not just with hard facts, they also added a wealth of valuable commentary on the groups they work with – 1,106 comments in total.

These frank and sometimes brutal comments will give asset management companies pause for thought. Who would want to be the provider described like this: "Poor client service. Probably they have too many clients and they cannot cope at all." Or the firm whose attitude to clients was summarised as “just sales aggression, not much care on services".

On the other hand, the asset managers who earned the comments “a benchmark in the industry”, or the description “have client contact, information down to a fine art!” are clearly getting it right with this audience.

Based on the quantitative findings, on Wednesday 12 July we’ll be handing out the very first Citywire Selector Service Awards to the asset managers who are setting the pace in this crucial area. All the fund selectors who took part will get a report summarising the key findings.

A full list of winners will be published on our website after the ceremony.

Citywire Selector Service Methodology

DEFINING VALID SCORE SETS

From individuals involved in fund selection, fund analysis, investment management / advice and fund of funds management

Non-duplicate – if duplicate entries exist, the most complete is to be used. If both entries are complete, the first entry is to be counted.

DEFINING THE ASSET MANAGERS ELIGIBLE FOR CONSIDERATION

Part of peer group of 49 active asset managers, as defined by having firm representatives eligible for the Global Distribution Leaders Summit 2016, or being one of the top 35 asset managers in Europe by AUM*

Firms who have received more than the minimum number of required valid score sets.

PAN-EUROPEAN SERVICE CATEGORY AWARDS 2017

To be determined by the highest unweighted average score across all territories by an individual asset manager with more than the minimum number of required scores in the appropriate category

*Source: Lipper as at February 2017

CITYWIRE SELECTOR SERVICE TERRITORY AWARDS 2017

To be determined by highest average score by an asset manager with the minimum number of required scores from respondents based in that / those territories across all service categories.

CITYWIRE SELECTOR SERVICE OPEN CHOICE AWARD 2017

To be determined by highest total number of nominations to the question:

‘And finally, please nominate the single 3rd party asset manager who has provided you with the best service overall in the last 12 months. You can nominate any asset manager with funds registered for sale in Europe – this will contribute to a special category in our Selector Service Awards.’ Awards methodology reviewed and results audited by AKG Financial Analytics Awards Categories

PAN-EUROPEAN SERVICE CATEGORY AWARDS

  • Most Consistent Sales Contact
  • Best Client Knowledge
  • Most Accessible Fund Managers
  • Best Event Driven Communication
  • Best Product Knowledge
  • Best RFP Responses
  • Best Factsheets
  • Best In-Depth Reporting & Manager Comment
  • Speed Of Information Delivery
  • Best Additional Research
  • Best Professional Input
  • Best Collaboration In Product Development
  • Most Useful Technology Solutions

TERRITORY AWARDS

  • Best Overall Service: Germany & Austria
  • Best Overall Service: Italy
  • Best Overall Service: Switzerland & Liechtenstein
  • Best Overall Service: UK, Channel Islands & Ireland

OPEN CHOICE AWARD

For more information about the Citywire Selector Service Awards contact Egbert Plugge via eplugge@citywire.co.uk.

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