Citywire Selector - For Professional Investors

Register to get unlimited access to Citywire’s fund manager database. Registration is free and only takes a minute.

French selector reveals fund houses' service shortcomings

French selector reveals fund houses' service shortcomings

Citywire Selector has canvassed top fund selectors to hear what their views are on the standard of service they get from asset managers. First up is David Tissandier, head of fund selection at La Francaise, who shares his views on just how good asset management groups have been at managing their relationships with him and where they need to improve. 

We asked him what the most pressing issues are - here's what he said:

 For you, what’s the most important thing a fund group should do in terms of service?

The most important service requirements are: transparency of the information communicated, reactivity regarding market movements and investor requests, and lastly, the quality of performance analysis.

  • What do the fund providers most often get wrong?

Generally, fund providers focus on flagship funds that have performed well in the past and avoid underperforming funds that could nevertheless perform well in the future given expected market conditions.

  • Generally speaking, how good is salesperson product knowledge in the fund groups? 

We like to meet with qualified sales people who are more a mix between product specialists and sales representatives. The should be knowledgeable of the investment process and risk profile of the fund and have an in depth understanding of the investment manager’s strategy

  • Do you think these requirements are changing, or will change in future?

Ideally, asset manager representatives will have to become more specialized especially in an increasingly competitive environment in the field of asset management.

  • Finally, do you have any pet hates or examples of very good or very bad service you’ve received? 

From our perspective the sales person that rolls out his catalogue of funds without having preselected a certain number is counterproductive. We prefer the presentation of a select number of funds for which the fund provider/sales person goes into detail concerning the investment process and strategy.

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.
Events
  • Citywire Luxembourg Forum

    Citywire Luxembourg Forum

  • Citywire DACH 2017

    Citywire DACH 2017

  • Citywire Italy 2017

    Citywire Italy 2017

  • Citywire Berlin 2017

    Citywire Berlin 2017

  • Citywire Miami 2017

    Citywire Miami 2017

  • Citywire Professional Buyer

    Citywire Professional Buyer

  • Citywire Madrid 2017

    Citywire Madrid 2017

  • Citywire Switzerland Retreat 2017

    Citywire Switzerland Retreat 2017

  • Citywire Amsterdam 2017

    Citywire Amsterdam 2017

  • Citywire Frankfurt 2017

    Citywire Frankfurt 2017

  • Citywire Alternative Ucits Retreat 2017

    Citywire Alternative Ucits Retreat 2017

  • Citywire Paris 2017

    Citywire Paris 2017

  • Citywire Milan 2017

    Citywire Milan 2017

  • Citywire Deutschland 2017

    Citywire Deutschland 2017

  • Citywire DACH 2017

    Citywire DACH 2017

  • Citywire Italy 2016

    Citywire Italy 2016

  • Citywire Milan 2016

    Citywire Milan 2016

  • Citywire Alt Ucits 2016

    Citywire Alt Ucits 2016